ATELIER PATRON ASSISTANCE

FREQUENTLY ASKED QUESTIONS

Everything you need to know about our handcrafted heirloom weaves, authentic loom provenance, order fulfillment, and textile preservation.

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PATRON CONCIERGE

Need Bespoke Assistance?

Our textile specialists can assist with weave choices, measurements, or customized bridal orders.

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Yes, absolutely. Every single textile at Aarathana Noolvanam is handwoven by verified master artisans across India on traditional pit looms and frame looms. We do not sell power-loom imitations. Our pure silk sarees carry the official Silk Mark certification, guaranteeing 100% pure natural mulberry silk and authentic zari.

FREQUENTLY ASKED QUESTIONS

Need Bespoke Assistance?

Are all products at Aarathana Noolvanam 100% authentic handloom?

Why do I see slight irregularities or slubs in the weave?

What is the Silk Mark certification?

What payment methods do you accept?

Is it safe to make online payments on your store?

Can I request custom blouse tailoring or saree falls/edging (pico)?

What are your domestic delivery charges and transit times?

How do I track my shipment?

Which courier services do you partner with?

What is your return and exchange policy?

When will I receive my refund?

How should I care for and store pure Kanchipuram silk sarees?

How do I wash hand-block printed or Kalamkari textiles?